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Privacy Policy
7Signs Casino holds a licence issued by the Tronc Commun des Gouvernements of New Brunswick (licence 0000067) and a licence issued by the Anjouan Offshore Finance Authority of Comoros (licence ALSI-202606064-FI2).
Information we collect
To provide online casino services, we may collect information that identifies you or is connected with your account and activities on the website. The information collected depends on how you use 7Signs Casino, the features you access and the legal checks that apply to gambling services.
Information may be provided directly by you, collected automatically when you use the website, or received from service providers that help us operate, secure and support the platform. We only seek information that is reasonably relevant to operating the account, providing services, meeting legal responsibilities and protecting players and the business.
Types of information
- Account details, such as your name, date of birth, contact information, username, account preferences and other details needed to create and manage an account.
- Identity and verification documents or information used to confirm identity, age, eligibility and the accuracy of account details.
- Payment and transaction records, including deposits, withdrawals, gaming activity, payment method details and related account history. We may not receive or store all payment credentials, depending on the payment provider used.
- Communications and support information, including messages, enquiries, complaints, feedback and records needed to respond to you and maintain an accurate service history.
- Technical and device information, such as an internet protocol address, browser type, operating system, device identifiers, approximate location, login details and information about how you interact with the website.
- Cookie and similar technology data, including information about visits, preferences, sessions, pages viewed and website performance.
Please avoid sending unnecessary sensitive information through ordinary messages or forms. If information is required for verification or another legitimate purpose, we will indicate what is needed and how it should be provided.
How we use information
We use personal information for clear and legitimate purposes connected with the services offered by 7Signs Casino. These purposes may include setting up and administering your account, processing activity, providing customer support and improving the reliability and security of the website.
- Creating, verifying, maintaining and closing player accounts.
- Confirming identity, age and eligibility, and completing know-your-customer and other verification processes.
- Processing deposits, withdrawals and other transactions, and keeping accurate financial and gaming records.
- Detecting, preventing and investigating fraud, money laundering, account misuse, collusion, cheating, cyber threats and other suspicious or unlawful activity.
- Meeting responsible gambling, consumer protection, record-keeping and other legal or regulatory obligations that apply to gambling services.
- Providing customer support, responding to enquiries, investigating complaints and communicating about your account or service activity.
- Operating, maintaining, testing and improving the website, systems, games and security controls.
- Sending service messages, including account, security, transaction and operational notices.
- Sending promotional communications where permitted and where you have provided the required consent or there is another lawful basis to do so.
- Understanding general usage trends and measuring performance, often through aggregated or de-identified information.
Where we rely on consent for marketing or another optional activity, you can withdraw that consent. Withdrawing consent will not affect processing that is required for your account, security, transactions or legal obligations. You may still receive essential service communications after opting out of marketing.
Sharing information
We may share relevant information with trusted service providers that support the operation of 7Signs Casino. These may include identity and verification providers, payment services, technology and hosting providers, customer support tools, security services, analytics providers and professional advisers. Providers are expected to handle information appropriately and only for authorised purposes.
Information may also be disclosed where reasonably necessary to comply with legal obligations, respond to lawful requests, protect the rights and safety of players or others, investigate suspected wrongdoing, enforce our terms, or support a corporate or business change. We do not treat player information as a commodity for unrelated purposes.
Cookies, security and retention
Cookies and similar technologies
7Signs Casino may use cookies and similar technologies to keep you signed in, remember preferences, support essential website functions, improve performance, understand how the website is used and help protect accounts. Some cookies are necessary for the website to operate, while others support optional features, analytics or communications.
You can manage, block or delete cookies through your browser settings. If you disable certain cookies, some website functions may not work as intended, and preferences may need to be selected again. Browser controls may not remove information that has already been collected or change other account settings.
Security
We use reasonable technical, organisational and administrative measures to protect personal information against unauthorised access, alteration, disclosure, loss and misuse. Measures may include access controls, authentication, monitoring, encryption or similar safeguards, staff procedures and security reviews.
No website, electronic transmission or storage system can be guaranteed to be completely secure. You are responsible for keeping your login details confidential, using a secure device and notifying support promptly if you suspect that your account or credentials have been compromised. We may take steps to verify your identity before discussing account information or acting on a request.
Retention
We keep personal information only for as long as it is reasonably needed for the purposes described in this Privacy Policy, including account administration, security, dispute handling and business records. Some information must be retained for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, anonymised or otherwise disposed of in accordance with our procedures.
Your privacy rights and contacting us
Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights may include asking for access to information, requesting correction of inaccurate or incomplete information, asking for deletion where appropriate, and withdrawing consent to marketing communications.
How to make a request
To exercise your data rights, or to ask a privacy question, contact us at support@7signscasino.win. Please clearly describe your request and provide enough information for us to identify the relevant account or records. We may ask for reasonable proof of identity before responding, particularly where disclosure could affect another person’s privacy or account security.
- Access: ask what personal information we hold about you and, where available, request a copy or explanation of how it is used.
- Correction: ask us to correct information that is inaccurate, out of date, incomplete or misleading.
- Deletion: ask us to delete personal information where there is no continuing reason for us to retain it. Deletion may not be possible where records must be kept for legal, security, dispute or transaction purposes.
- Marketing consent: withdraw consent to promotional emails or other optional marketing communications. You may also use an unsubscribe option where one is included in the message.
We will review requests within a reasonable timeframe and explain any limits that apply. We may need to retain certain information to comply with legal obligations, prevent fraud, protect the security of the platform, resolve disputes or maintain reliable transaction records. If you believe your request has not been handled appropriately, you may have the option to raise the matter with a relevant privacy complaints body in Australia.
Changes to this policy
We may update this Privacy Policy when our services, technology, information practices or legal responsibilities change. The updated version will be made available on this page and will apply from its stated effective date. We encourage you to review the policy from time to time. Where a change is significant, we may provide an additional notice through the website or by using account contact details.
By continuing to use 7Signs Casino after an updated policy becomes available, you acknowledge the information practices described in the current version, subject to your rights under applicable privacy requirements.